poor service

[anotherdave]

Hi all, any of you people out there got any tips on dealing with poor mail order service - late delivery, goods damaged on delivery and then hassle getting money back. The exhaust supplier shall remain nameless (for now) but id just like any tips you guys might have with getting this sort of stuff sorted quickley.

[michaelzrx]

Had a small item sent to me from only 30 or so miles away via a large international parcel delievery company (as seen on TV ), 1st try, i was out, they left a card saying they'd call the next day, they did'nt , after waiting in a week + 5 phone calls to chase it up (and being lied to "on it's way" "first thing in morning") .

So just keep on thier backs phone calls, ask for the duty manager, Email thier website, just keep on at them. :blahblah: :blahblah: :blahblah:

[anotherdave]

cheers for the reply.....orded an end can from a certain exhaust company named in the 'good service' guide on this site. Some of the probs were down to the delivery company but after speeking to the company and telling them the end can was damaged they couldnt arrange collection of the can before they went on their xmas hols (that is after telling me they would collect the can -which they didnt). So the company has my £240 quid and wont be back from their hols till early jan - leaving me with a damaged can i want collecting from my house!!!!

Any legal advice would be cool, failing that I'll just keep pestering them till they refund me.....

[11redrex]

Be patient. I've cocked up a fair few disputes by losing my rag at the last minute. Tell us who you got the can off, someone here might have had dealings with them in the past and might be able to recommend someone for you to speak to. There's not much you can do until they re-open though, so I guess you'll just have to wait.

[TALLBLOKE]

:( I am totally sympathetic to your plight. Unfortunately now, irrespective of when the initial problem arose, you are at a bad time of year to buy or sell unfortunately. At Christmas, companies work on specific schedules that rely on what services their delivery companies can offer. Many companies rely on Parcel Force, UPS, Royal mail etc for deliveries and if those companies stop deliveries/collections on specific dates around Christmas and the new year, then the company you purchased from can do nothing as their hands are tied. Don't get me wrong, I am not on their side but Mrs TALLBLOKE works in the retail/wholesale trade and, as someone who once sweet talked an airline into changing incorrect tickets (something they refuse to do under any circumstances), she knows how to deal with customers and suppliers.

Good advice from Mrs TALLBLOKE is: Keep your cool, continue with emails to the boss of the company you purchased from, asking them to phone you/email you with details of a collection/delivery. By email give your full name, address and details of the product purchased and delivery problems encountered. If by phone, be calm and polite and take the name of the person you are speaking to. Do not get angry or abusive as this put's their backs up and they will 'slow' down any response. Try to be polite and 'human' and as friendly as you can bare, this will keep them on your side. If they have broken any agreed deadlines, politely remind them. Try to find out what the companies opening times are over the New year so you know when they are back again. Find out which delivery service they use and then independently phone that company and see when they close and re-open after the new year. That way you can get back to the original company and again politely counter any false info they give you. If you have delivery despatch numbers, always quote them. Write down everything you say and do from the start of the problem, dates and times opf phone calls, who you spoke to etc. You can recall this at a later date if the dispute is not settled.

Above all else, allow for the period of the year you are in. If possible, relax and accept that this next week will mean big disruptions due to the new year.
Hopefully all will be resolved soon.

[Whitey]

Parcel Force, Royal mail for deliveries and if those companies stop deliveries/collections on specific dates around Christmas and the new year

Our appologies for having jjust the three bank holidays off. ;)

[ZRX Gremlin]

Our appologies for having jjust the three bank holidays off. ;)Thanks to the efforts of M&P and the Post Office, I'm amazed.

Ordered goods on Christmas eve and they arrived this morning.

:ten: each and a bonus :lager:

[anotherdave]

I have no problems wih delivery companies or anyone taking time off over xmas. What bugged me about my experiance was the exhaust manufacturer telling me the stuff would be delivered and me taking time of work and waiting in for nothing to arrive, also once id told the exhaust maker their can was damaged they said they would arrange collection the following day, once again this never happed and (this time) my elderly parents waited in all day for the package to be collected.

Everyone deserves an xmas break....

Just wish that when it wasnt xmas companies could manage to co-ordinate a delivery and collection without a customer loosing two days pay and the price of about 15 phone calls chasing up the package.

[Whitey]

Fair enough Anotherdave, its just that people who work at delivery companies VERY often take the flak for late deliveries when its the people sending it out who 'forgot' to send it out on the right day.
We can only deliver what we are given, if you get my drift.

Frustrating, innit.

[Whitey]

While I'm here, feel free to make an entry in the 'GENERAL ZRX' threads:
Thumbs Up - Suppliers who get it right.
&
Thumbs Down - Suppliers who get it wrong.

They are sticky threads and will get noticed more while this one will eventually slip down and be forgotten. It also keeps all this kind of information neat and easy to access.

It was a good idea of yours, but its already been done.

Cheers.

[anotherdave]

Cheers Whitey, will post on thumbs up or down once Ive got money back.... or not...

Understand what you say about delivery companies getting the flack when its not their fault. I used to work for Brittish Rail so know all about getting flack....wrong snow, leaves on track etc

In this case it is the exhaust people who are slowing things down and hanging on to my money......

yet another post gets me closer to the magic 20.....

[Whitey]

yet another post gets me closer to the magic 20.....
No worries, just introduce yourself and join in all the threads - the one and only way to get that post count up and make new mates.

May even see you at the Annual meet.

(A taster for whats in the other areas to get you interested :eyebrow: )

[michaelzrx]

Futher to my other post on this, this is how my Parcel was left on my door step after 5 days of waiting in .......

[Whitey]

Omega?

[mickfarmer64]

So just who is the exhaust manufacturer. Come on name, names. :bike:

[anotherdave]

Hi all, ive still not recieved any money back from the exhaust company yet. but once i do i will either name and shame or tell you that they have dealt with my return and refund to my satisfaction. its been about 22 days now since they took my money and im hoping they will be back in work soon as they havent answered any calls or emails so far this week. My advice in the interim is dont mail order when bank holidays are comming up....